Downtown Raleigh Ambassadors

The Downtown Raleigh Ambassadors play a visible and vital role in downtown. By providing public safety support, hospitality help, pedestrian assistance, and cleaning services, the Ambassador Clean and Safe Program make downtown Raleigh an attractive, safe, and friendly place. Safety Ambassadors are equipped with extensive downtown knowledge and hospitality training. This team informs and protects visitors, residents, and workers by providing maps, guides, directions, motorist assists, and safety escorts. They are Heartsaver/AED certified, and they are also trained to handle a variety of situations from deterring aggressive panhandling to providing parking deck security. The Clean Team Ambassadors are responsible for maintaining the appearance of the public pedestrian areas downtown, including the City Plaza. In addition to keeping the streets clean, the team maintains City Plaza umbrellas and assists with the setup and break down of numerous events throughout the year, including the six month farmer’s market season.

Ambassador Hotline (919) 368-7962

Safety Patrols
M-F 6am -12Midnight
Saturday – 10am-12 Midnight

Additional weekend deck patrols
Thurs-Sat 12Mid.-2am and Sunday 8pm-12 Midnight

Clean Ambassadors
M-F 7am-3:30pm (Regular), 7am -6:30pm (Seasonal)
Saturday 11am-6:30pm